Returns & Warranty
Your satisfaction is our priority. Learn about our hassle-free returns and comprehensive warranty policies.
30-Day Returns
Full refund within 30 days of purchase
Free Returns
Free return shipping on eligible items
Warranty
Manufacturer warranty on all products
No Questions
Hassle-free process with no questions asked
Last Updated: April 13, 2026
Table of Contents
Returns Policy
At CinoExpress, we want you to be completely satisfied with your purchase. If you're not happy with your product, we offer a hassle-free return policy designed to give you peace of mind.
30-Day Return Window
You have 30 days from the date of delivery to return any item for a full refund.
Warranty Information
All products sold by CinoExpress come with manufacturer's warranty. The warranty period varies depending on the product:
- Electronics: 1-2 years manufacturer's warranty
- Accessories: 6 months to 1 year warranty
- Laptops & Desktops: 1-3 years comprehensive warranty
- Smartphones: 1-2 years manufacturer's warranty
- Gaming Equipment: 1-2 years warranty
Specific warranty details are included with each product. Please check your product documentation or contact our support team for exact warranty coverage details.
How to Return an Item
Follow these simple steps to return your product:
Contact Our Support Team
Email info@cinoexpress.lk or call +94 76 042 0046 with your order number and reason for return.
Receive Return Instructions
We'll provide you with a return label, return address, and return authorization number (RMA).
Prepare Your Package
Pack the item securely with all original accessories, documentation, and the return authorization number. Ensure the item is in its original condition.
Ship the Item
Use the provided return label to ship your item back to us. For eligible items, return shipping is free.
Receive Your Refund
Once we receive and inspect your item, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.
What's Covered Under Warranty
Our warranty covers:
- Manufacturing defects
- Hardware failures
- Defective components
- Performance issues related to manufacturing
- Workmanship defects
Warranty Exclusions:
- Physical damage or drops
- Water or liquid damage
- Improper use or mishandling
- Unauthorized repairs or modifications
- Normal wear and tear
- Software issues or bugs
How to Claim Warranty
To file a warranty claim:
- Contact our support team within the warranty period
- Provide proof of purchase (order confirmation or receipt)
- Describe the issue and provide any relevant details
- Our team will assess and provide repair or replacement options
- For covered items, we'll arrange repair or replacement at no cost
Important Conditions
Returns & refunds are not available for:
- Items purchased more than 30 days ago
- Items that show signs of heavy use or damage
- Items missing original packaging or accessories
- Items that have been modified or used commercially
- Items purchased as final sale or clearance items
Frequently Asked Questions
Q: Can I return opened items?
A: Yes, opened items can be returned within 30 days if they are in good condition with all original packaging and accessories.
Q: How long does it take to process my refund?
A: Once we receive your return, we'll process it within 5-7 business days. The refund will appear in your account within 5-10 business days depending on your bank.
Q: What if I'm not happy with my warranty service?
A: We stand behind our warranty service. Contact our support team and we'll work to resolve any issues or concerns you have.
Q: Can I extend my warranty?
A: Yes, we offer extended warranty plans for many products. Contact our support team for more information and pricing.
Q: Does the warranty cover accidental damage?
A: Standard warranty covers manufacturing defects only. Accidental damage coverage may be available through our extended warranty plans.
Q: What if my item is defective after the warranty expires?
A: We still want to help! Contact our support team and we'll assess the situation. We may be able to offer repair services or discounted replacement options.
Need Help?
Our support team is here to assist you with any questions about returns or warranty claims.
CinoExpress Customer Support
📧 Email: info@cinoexpress.lk
📞 Phone: +94 76 042 0046
⏰ Hours: Monday - Friday, 9:00 AM - 6:00 PM (Sri Lanka Time)
📍 Address: Colombo, Sri Lanka
We're committed to your satisfaction. If you have any questions about returns or warranty, please don't hesitate to reach out.
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